faq
KAPTIVE CREATIVE
A Day To Remember!
We have created a quick questions and answers section for you.
Do you have another questions that is not listed here?
Please feel free to contact us, AND we will be happy to assist you!
How do I book a photography session or event?
To book a photography session or event, simply contact us through the website contact form and share the type of session you are interested in, your preferred date, location, and any details about your vision. Once we receive your message, we will follow up with more information, availability, and the next steps to reserve your date.
HOW MUCH DO YOUR PHOTOGRAPHY SERVICES COST?
Our prices depend on the type of photography service, the length of the session or event, the location, and the final products included. Portrait, Maternity, Baby, and Family sessions are usually priced differently from Weddings, Quinceañeras, Corporate Events, and large celebrations. For accurate pricing, please contact us with your event details so we can provide the best package options for you. We can provide via email a list of our prices for a specific package.
WHAT’S INCLUDED IN YOUR PHOTOGRAPHY PACKAGES?
Each package may include photography or videography coverage, professionally edited images, an online gallery, and digital delivery. Some packages may also include prints, albums, USB drives, additional hours, or extra services. Package details can be emailed to you and will be explained clearly before booking so you know exactly what is included.
IS A DEPOSIT REQUIRED TO RESERVE MY EVENT DATE, AND WHAT IS THE CANCELLATION POLICY?
Yes, a deposit is usually required to reserve your date. The deposit secures your session or event on our calendar and allows us to begin planning the details. The remaining balance is typically due before or on the day of the session or event, depending on the type of service booked. On the other hand, and in case of a cancellation, deposits are generally non-refundable because they reserve your date and time, which means we may turn away other bookings for that same day. However, we understand that unexpected situations can happen, and we will do our best to work with you if you need to reschedule.
DO YOU OFFER PAYMENT PLANS?
Depending on the type of event or package, payment plans may be available. This is especially helpful for weddings, quinceañeras, and larger events. Payment details will be discussed before booking so everything is clear and easy to manage.
DO YOU OFFER DISCOUNTS OR SPECIAL PROMOTIONS?
From time to time, we may offer seasonal promotions, mini sessions, or special packages. These may be available for holidays, portraits, family sessions, maternity sessions, or special events. Please contact us or follow us on social media to stay updated on current offers.
CAN I CHOOSE THE LOCATION FOR MY PHOTO SESSION?
Yes, you are welcome to choose a location that is meaningful to you. We can photograph sessions outdoors, at event venues, in studio-style settings, or at selected locations around the Bay Area. If you need help choosing a location, we can offer suggestions based on the style you want.
DO YOU OFFER WORK ALONE OR WITH A TEAM?
I usually work alone, but it depends on the type of event, photo session or package. For larger events, I may work with a team of talented Photographers and Videographers who are ready to capture your special moments. Having an additional creative team allows us to cover more angles, important details, and candid moments throughout the day. This is especially helpful for Weddings, Quinceañeras, receptions, and events with many guests. We work together with professionalism and care to make sure nothing important is missed. Our goal is to provide you with a complete and beautiful collection of memories from your event.
Can I extend the time coverage of my photography package?
Yes, additional time can usually be added if you need more coverage. This is especially useful for Weddings, Quinceañeras, Corporate Events, and Family celebrations where the schedule may change or extra moments need to be captured. Additional coverage may be available for an extra fee.
WHAT HAPPENS AFTER MY EVENT?
Once your event has taken place, we carefully select and professionally edit your photos to ensure each image reflects the emotion, beauty, and important moments of your special day. Your digital gallery will be delivered within 10-15 days, depending on the size of the event and the number of images included. If your package includes printed materials, albums, or other custom products, you can expect to receive them within approximately 45 days following the event. We will keep you updated throughout the process so you know when your gallery and final products are ready.